Internal Auditor ISO 7101 – QHOMS

About ISO 7101:

The ISO 7101 Healthcare Quality Management Auditor course is designed to provide participants with the knowledge and skills necessary to conduct effective audits within healthcare organizations in accordance with the internal audit guidelines of this standard. The course includes the following topics:

1. Understanding the Standard Requirements:

This section aims to provide a comprehensive understanding of the standards to be audited:

• Basic concepts and principles: The basic principles and concepts of service management and the planning, implementation, verification, and action cycle.
• Definition of the scope and importance of healthcare quality.
• Detailed explanation of the specification requirements (e.g., context, leadership, planning, support, operation, performance evaluation, and improvement).
• Key concepts: quality, safety, patient-centered care, and risk management.
• Identification of risks, opportunities, and actions to address them..

2. Implementing a Healthcare Quality Management System

• Identifying internal and external stakeholders.
• Roles and responsibilities of senior management.
• Identifying risks and opportunities, setting strategic objectives and policies.
• Resources, competencies, awareness, communication, and document control.
• Operations (planning and controlling service delivery, service management processes such as incident management, problems, change, capacity, availability, service continuity, etc.).
• Monitoring and measurement, internal audit, and management review.
• Nonconformities, corrective actions, and continuous improvement.

3. Audit Principles and Guidelines

This section focuses on the methodological foundations of the audit process:

• Audit principles according to the International Standard (19011) Guidelines for Auditing Management Systems.
• The role and responsibilities of the internal auditor according to the standard.
• The competencies and personal characteristics required for the auditor.
• Auditing the IT Service management system
• Assessing and analyzing security threats and risks and selecting audit processes.

4. Internal Audit Guidelines:

Discuss this topic based on the empirical foundations of the audit process:

• Preparing the Healthcare Quality audit program.
• Defining the scope and objectives of the audit.
• Various types of audit items.
• Preparing checklists.
• Organizing the kickoff meeting.
• Evaluating and analyzing surgical procedures and risks.

5. Case Studies and Practical Exercises:

• Analyzing Real Scenarios.
• Simulating Audits.
• Discussing Potential Nonconformities.

6. Preparing for the Final Exam

• Comprehensive Review of the Material.
• Sample Questions.
• Exam Passing Strategies.